RETURNS & REFUNDS POLICY
Under Consumer Contract Regulations 2013, we have a 14-day return policy, which means you have 14 calendar days starting from the day you received your product to let us know that you would like to return it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You will also need the receipt or proof of purchase.
To initiate a return request, please contact us at email@example.com with your order number, reason for return, and a proof of evidence (such as a photograph) in case of a damaged product. If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Any returns outside the 14-day period will not be accepted.
Return Shipping Costs
You are responsible to cover the shipping costs of returning your products back to us. All returned items must be sent back in a trackable manner.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned such as gift cards, digital products or perishable goods. Please get in touch if you have questions or concerns about your specific item.
The original shipping fee is non-refundable.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If for any reason, you need to cancel your order before it has shipped, please contact us at firstname.lastname@example.org
We may not be able to cancel the order if it has passed our processing time.
On receiving your returned items, our quality control team will inspect the product for damage and usage. If the product is found to be damaged or used, we reserve the right to reduce the amount of the refunded goods. We will notify you and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within seven days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Your Responsibility and Our Liability
You have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely returned to us. We reserve the right to inspect all goods that are returned.
We do not accept liability for any goods that do not reach our return address nor can we accept liability for any goods that may be returned to us by mistake. As such, we suggest that any returned purchases are done so via recorded delivery service, should this be applicable. If substantial damage has been caused to the product, we reserve the right to refuse a refund or exchange.
If the returned product is damaged, we reserve the right to refund you less any deductions due by way of compensation. If substantial damage has been caused, then we reserve the right to refuse a refund or exchange.
Once we have received the product, a refund will be credited to the correct payment within seven days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your statutory rights
Our returns and refunds policy does not affect your statutory rights in respect of faulty or damaged goods.